Return policy

At VÉRAE, we are dedicated to providing a thoughtful and satisfying shopping experience. Each piece is crafted and handled with care, and we want you to feel confident in your purchase.

If for any reason you wish to initiate a return, we invite you to contact our Customer Care Team within 7 days of receiving your order. Our team will review each request with care and guide you through the return process.

Please note that:

• Items must be unused, unworn, and in their original packaging to be eligible for return.

• Returns are subject to inspection upon arrival. Items showing signs of wear, alteration, or damage may not be accepted.

• Final sale and customized items are not eligible for return or exchange.

• Original shipping fees are non-refundable.

Once your return is approved and received, your refund will be processed to the original method of payment. Please allow a few business days for your bank or payment provider to complete the transaction.

We deeply appreciate your understanding and support as we uphold our commitment to quality and care in every VÉRAE piece.

Thank you for shopping with VÉRAE — we’re honored to be part of your collection.